Can you provide duplicates of my cassette transfer?
We can for £10.00. We will keep your audio files for a month after transfer to save you having to post your cassette again.
My cassette is broken or it breaks during the transfer. Can you repair it?
With your permission, we will attempt to repair the cassette, and, if successful, charge you £10 for the repair and £24 for the subsequent transfer. There will be an unavoidable lapse in the audio quality at the point of repair. If we are unable to repair the cassette, we will refund your payment.
How will you track the audio?
For music tapes we will add a track marker for each individual item. For spoken word we will add a track marker every ten minutes for ease of navigation through the CD.
Can you make my cassette sound better?
We will edit out unnecessary silences, remove tape hiss and raise the volume to industry standard when appropriate. If the recording has been taken from a vinyl record we will remove clicks caused by scratched vinyl.
Will you return my cassette with the CD?
We will return your cassette and keep the soundfile of the transfer for a year in case you need further copies.
Will my cassette transfer onto one CD?
Because a CD can only store a maximum of 75 minutes of audio, C90 and C120 cassettes may need transfer to two CDs. Unlike some companies, we don't charge extra for this.